Refund and Cancellation Policy

We would rather refund you than have you sit through something that is not right for you. This policy explains exactly how that works.

1. Workshops

Our two-day workshops are fully refundable.

This means that if you register well in advance, your refund right does not expire before you have attended. You can attend both days, decide it was not for you, and still request a full refund within ten days of the workshop finishing.

No reason is required. You do not have to justify your request or explain what was wrong. We may ask for feedback, but answering is entirely optional and refusing will not affect your refund.

Attending one or both days does not affect your right to a refund within this window.

2. All other products and programmes

For every other product, programme, membership, recording, course or digital material we sell:

Refunds may be requested within forty-eight (48) hours of the time of payment.

After forty-eight hours have passed from the time of payment, these purchases are non-refundable.

We recommend you review the description of any such product carefully before purchasing, and contact us with any question beforehand.

3. If we cancel or reschedule

If we cancel a session and do not offer an alternative date, you receive a full refund, regardless of any time limit in this policy.

If we reschedule a session, you may either attend on the new date or request a full refund, regardless of any time limit in this policy.

4. How to request a refund

Send an email to support@svcommunity.in with the name used at registration, the registered mobile number or email address, the date of payment, and the payment reference or transaction ID if you have it.

You may also message us on the WhatsApp number used to send your joining link.

A refund request must be made in writing. A request made verbally during a session cannot be tracked and will not be actioned.

5. How refunds are processed

• We acknowledge every refund request within forty-eight hours.
• Approved refunds are initiated within five (5) working days of approval.
• The amount is returned to the original payment method only. We cannot refund to a different account, card or UPI ID.
• Once initiated, your bank or card issuer typically credits the amount within five to ten working days. This period is controlled by your bank and is outside our control.
• The full amount paid is refunded. We do not deduct a processing fee or administrative charge.

6. When a refund will not be given

We may decline a refund where the request is made outside the applicable window described in section 1 or section 2; where your access was terminated for a breach of our Terms and Conditions, for example recording a session, sharing a joining link, or breaching another participant’s confidentiality; or where the request is fraudulent, or the same person has repeatedly purchased and refunded the same product.

7. Failed and duplicate payments

If your payment fails but an amount is debited from your account, it is usually auto-reversed by your bank within five to seven working days. If it is not, contact us with the transaction details and we will trace it with our payment processor.

If you are charged twice for the same registration, contact us and we will refund the duplicate in full immediately, regardless of any time limit in this policy.

8. Chargebacks

If you believe a payment is incorrect, please contact us before raising a chargeback with your bank. We will almost always resolve it faster and more simply than a chargeback process can.

9. Contact

Email: support@svcommunity.in
Grievance Officer: Swetha Vanga, support@svcommunity.in, +91 63031 59185

We acknowledge all queries within forty-eight hours.